Pinnacle Heating Ltd
Privacy Policy
Who we are
This website is operated by Pinnacle Heating Ltd, trading as Pinnacle Plumbing & Heating. Company number: 12847563. Registered address: Farnham, GU9 0EF. ICO registration number: ZB384712. For any question about your data, contact pinnacleplumbing77@gmail.com.
What we collect
When you use our contact form we collect your name, phone number, email address, the service you are interested in and your message. We also collect basic usage data through analytics cookies and similar technologies, as set out in the section on third parties.
How we use it
We use your details to respond to your enquiry, provide quotes, arrange visits and carry out work. We do not sell your data.
Lawful basis
We process your details to take steps at your request before entering into a contract, and for our legitimate interests in running our business and responding to enquiries. Where we use non-essential cookies, we rely on your consent.
How long we keep it
Enquiries that do not lead to work are deleted after 12 months. Customer records, invoices and gas safety records are kept for six years to meet tax and safety obligations.
Third parties
We use the following types of provider to run our business and website: website hosting (Lovable and Cloudflare), a customer relationship management or automation service (Make.com and HubSpot), analytics (Google Analytics 4) and advertising (Google Ads). These providers process data on our behalf or under their own privacy policies.
Your rights
You can ask us to access, correct, delete or restrict the use of your personal data, to object to its use, and to receive a copy of it. Contact us at pinnacleplumbing77@gmail.com. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy. The latest version is always on this page. Last updated: 1 September 2026.